Refund Policy

At SQ Covers, your happiness is everything to us ❤️ Every product is designed & printed with care, and we want you to feel confident shopping with us. If anything doesn’t go right, we’ll fix it – simple!

✅ Easy Replacements (Damaged / Wrong Product)

If your order arrives damaged, broken, or incorrect, we’ll send you a fresh replacement free of cost.
Just share a short unboxing video (8–10 seconds) at contact@sqcovers.com or WhatsApp us.
We recommend sending the video within 48 hours of delivery for the fastest resolution (but we accept claims up to 7 days).
Once approved, we’ll dispatch your replacement within 24-48 hours.

🔁 Refunds (Case-to-Case Basis)

Since all our products are custom-printed, refunds are not possible for reasons like “changed my mind” or minor design/color variations.
Still, if you’re genuinely unhappy, you can request a refund within 7 days of delivery.
If approved, we may ask you to self-ship the item back. Don’t worry, our team will guide you.
Refunds are processed within 5–7 business days of receiving the product.
Refunds go back to your original payment method.
COD Orders: Refunds will be issued as store credit (so your money never goes to waste).

⚠️ Important Notes

Slight color differences may occur due to screen brightness/settings.
Please check product material & reference images before placing your order.
Products that are used, damaged by the customer, or modified are not eligible for return/refund.
Free gifts & promotional items are non-refundable.

🔄 How to File a Request

Email us at contact@sqcovers.com or WhatsApp with your Order ID and issue details.
Attach the required video/photos if the product is damaged/wrong.
Our team will review & respond within 24 working hours with the next steps.

💡 Our Promise

We’re here to make sure you’re always happy with your SQ Covers experience. If replacement or refund isn’t possible (for example, due to stock unavailability), we’ll issue a full store credit so you never lose your money.